Connect Staff 6.1

Connect Staff offers a real-time two-way communication system for guests and staff members. It aims to enhance guest satisfaction by providing customizable workflows and user roles for managing and promptly responding to requests. The platform enables request assignments to be tailored within the Connect CMS, allowing for segmentation based on operational preferences. Tasks can be manually assigned or automatically reassigned according to variables such as staff availability, time of day, request type, or fulfillment estimated time of arrival.

Accessible on mobile and tablet devices, Connect Staff allows easy access to guest requests and staff tasks. Users can track data analytics from a centralized dashboard, engage with guests through SMS messaging, and evaluate staff productivity and response times. These features are all conveniently consolidated within a permission-based CMS.

Connect Staff caters to staff members in establishments utilizing the Monscierge Connect platform. However, it is important to note that the full functionality of Connect Staff may not be available at all properties.